Boston Mayflower's Let’s Talk survey involved discussions with all tenants to help shape its future plans.
Nine out of ten respondents said the most important service to them was Repairs and Maintenance - an area which Mayflower has earned high customer satisfaction levels for that place it among the top 10 housing associations in the country. Tenants also felt fair and affordable rents and dealing with anti-social behaviour were priorities, and said Boston Mayflower kept them informed about things well.
Boston Mayflower Chief Executive Murray Macdonald said: “The results of this survey provided a significant insight into the opinions of the association’s tenants. With such a high response rate, it delivered a significant amount of information and highlighted clear areas for future focus."
The information will be combined with the results of another recent survey to help deliver and develop services which tenants value most within the Boston area – also helping to meet new regulatory guidance as it is introduced in the future.
Let’s Talk’s findings will help provide the housing association’s objectives for the next three years.
Nearly 2,500 survey responses were received, comprising 52.9% of Boston Mayflower’s tenants.
One week after the surveys were dispatched a mobile consultation team, including tenants, began a four week tour of areas managed by the association – covering 35 locations.
Local issues that were highlighted were recorded, prioritised and dealt with by relevant teams within the organisation.
A full and detailed report can be downloaded below.
